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Shipping / Returns

Shipping

All ready wear orders ship within 2-3 business days of purchase (excluding weekends and bank holidays). All collection orders ship within 7 days of purchase. A confirmation email will be sent as soon as your order is shipped.

UK orders are shipped via Royal Mail 1st class recorded delivery and will require a signature upon arrival.
1st Class Recorded Delivery - £4.50 ( Parcels are received 2 to 3 working days after dispatch).


EU orders are shipped via Priority Airmail and will require a signature upon arrival.
£10.00 / £15.00 (for heavy goods) arrival time 6-8 working days after dispatch.


Non EU / International orders are shipped via Priority Airmail and will require a signature upon arrival.
£12.00 / £18.00 (for heavy goods) arrival time approx 7-10 working days after dispatch.
 


Returns

Items may be returned to us for a refund within 7 days of the customer receiving the order.

Items must be unworn and unwashed and in the same condition as received. Items that do not meet this criteria are non-returnable and will be denied.

All return postage costs must be covered by the customer. We recommend returning items via registered mail and obtaining proof of postage as we cannot be held liable for any items lost in the post. 

To request a return please email us at contact@real-friends.co.uk stating your order number and reason for your refund request.

Sale items are non-returnable and non-refundable.